Refund policy
At Lulupadel, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Return Period
Customers may request a return within 30 days from the date the order is delivered.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with the original packaging, tags, and accessories where applicable.
- Not show signs of use, damage, or alteration.
- Be accompanied by the original order details or proof of purchase.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
How to Request a Return
To request a return, contact us at info@lulupadel.com with your order number and the reason for the return.
Our team will provide instructions on how to return the product.
Please do not send a product back before contacting us and receiving return instructions.
Return Shipping
Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for the cost of returning the product.
If the return is due to an incorrect, defective, or damaged item, please contact us before returning it so we can review the issue and provide the appropriate instructions.
Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.
If the return is approved, your refund will be processed within 5 business days after the return has been received and approved.
The refund will generally be issued to the original payment method used for the purchase.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Include your order number and photos of the product and packaging where appropriate.
We will review the issue and work with you to provide an appropriate solution.
Exchanges
If you would like to exchange an item, please contact our customer service team. Exchanges are subject to product availability and the applicable return conditions.
Contact Us
Lulupadel
Shop 21, Building 1306
Road 1223, Al Hamalah
Manama, Bahrain
Postal Code: 1012
Email: info@lulupadel.com
Phone: +973 6660 4950